Question 1

Is this bike legal to ride on UK roads?

Accepted Answer

It depends on the bike, and each product page says which. UK law allows an electrically assisted pedal cycle to have a motor of up to 250W with assistance cutting out at 25km/h (15.5mph); those need no licence, insurance, tax or registration and can go anywhere a normal bicycle can. Anything more powerful is legally a motor vehicle and cannot be used on roads, cycle paths or bridleways without registration, insurance and a licence. We label every bike as either "UK road legal" or "Off-road only" before we show you the price.

Question 2

How quickly will it arrive?

Accepted Answer

Bikes marked In stock or Low stock reach mainland UK addresses in two to four working days. Where a colour is marked Available to order it takes three to five weeks. The product page tells you which applies to the exact colour you have selected, before you pay.

Question 3

How much of the bike is assembled?

Accepted Answer

Bikes arrive around 85% assembled in one large box. You will normally need to fit the front wheel, handlebars, pedals and saddle, and charge the battery. Basic tools are included. Allow half an hour, and check the brakes and that everything is properly tightened before the first ride.

Question 4

What happens if something breaks?

Accepted Answer

Every bike has a 2-year warranty covering manufacturing defects, including the motor, battery, controller and frame. Email us with your order number and a photo or short video. Most problems are solved by sending a replacement part rather than shipping a 30kg bike back and forth. Your rights under the Consumer Rights Act run for up to six years in England and Wales and are unaffected by the warranty.

Question 5

Can I return it if I change my mind?

Accepted Answer

Yes. You have 14 days from delivery to tell us you want to cancel for any reason, and a further 14 days to send the bike back. You pay the return postage on a change-of-mind return, which is typically £50–£80 for a bike this size; we can arrange collection and deduct it from your refund. If the bike is faulty or not as described, we pay for the return.

Question 6

How far will it actually go on one charge?

Accepted Answer

Manufacturer range figures are measured in ideal conditions: a light rider, flat ground, low assistance, no wind. Real-world range is usually 50–70% of the quoted figure. Hills, cold weather, fat tyres, rider weight and higher assist levels all reduce it substantially. We quote the manufacturer figure because it is the only comparable number available, but plan around roughly two-thirds of it.

Question 7

Can I pay in instalments?

Accepted Answer

Yes. Klarna and Clearpay are both available at checkout and split the cost into three interest-free payments. You can also pay by card, Apple Pay or Google Pay. Payment is handled by Stripe, so your card details never touch our systems.

Question 8

Do I need insurance or a helmet?

Accepted Answer

For a road-legal electric bike, neither is a legal requirement in the UK, though a helmet is strongly advised and separate bicycle insurance is worth considering for a bike at this price. For an off-road-only bike used on private land with permission, the same applies — but it cannot be ridden on public roads at all, where it would need registration, insurance, a licence and a motorcycle helmet.

Questions, answered properly