Returns & cancellations

Changed your mind

You have 14 days from the day your bike is delivered to tell us you want to cancel, for any reason at all. You then have a further 14 days to send it back to us.

You pay the cost of returning the bike. An e-bike weighs 25–30kg and needs a courier, which typically costs £50–£80. We can arrange collection and deduct the cost from your refund if that is easier — just ask.

Please send it back in its original packaging where possible. We may reduce your refund to reflect any loss in value caused by handling beyond what is needed to check the bike, in the same way you would be able to in a shop.

If something is faulty

If your bike arrives damaged, faulty, or not as described, we pay for the return. You never cover postage on a faulty item. Email us and we will arrange collection and either repair, replace or refund.

Refunds

We refund within 14 days of receiving the bike back, to the payment method you used. Your refund includes the standard delivery cost you originally paid.

Your legal rights

Nothing on this page affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.